JOB SUMMARY:
The Task Force General Manager travels to assist various hotel properties during high demand periods or as otherwise needed, to serve as acting General Manager or to assist the on-site General Manager. This individual is responsible for the day-to-day operations of the assigned hotel with the guidance and direction of the regional Vice President Operations. This person is responsible for overall guest satisfaction and employee relations of the hotel.
The Task Force General Manager is a floating position that requires travel to assist various ZMC Hotels during high demand periods and need times. The individual will be expected to identify issues at the hotel and assist in correcting those issues, as well as manage the hotel while serving as acting General Manager.
RESPONSIBLE FOR:
- Develop quick and accurate assessments of your assigned hotel and develop a strategic plan and timeline of completion and in order of priority focused on delivering measurable results relative to brand compliance, financial performance and customer satisfaction and company culture.
- Assume full responsibilities as the acting General Manager, managing generation of all department revenues, cost controls, team development, staffing, conflict resolution, and all facets of the daily operations inside the vision, values and objectives of ZMC Hotels and its stakeholders.
- Ensures that hotel, company and brand reporting deadlines are met while maintaining financial results, high guest satisfaction, and positive team spirit are a priority.
- Actively drives sales/revenue management strategies in collaboration with the ZMC Hotels revenue management teams, up to and including the development of annual business plans/budgets.
- Human Resource management ensuring all management and line level positions are filled with qualified and talented personnel in an expeditious manner, administer coaching and counseling to improve performance, and ensures all hotel staff/management are in compliance with the brand and company required training.
- Execution of daily, weekly and monthly financial/statistical data, completion of month-end financial procedures and reporting.
- Orchestrate capital improvement projects to maintain/upgrade quality standards and property image.
- Responsible to ensure all safety, security, risk management and standard operating practices and procedures are fully implemented and followed.
Work Experience, Skills and Ability Requirements:
- 3+ years of General Manager experience.
- This position requires scheduling flexibility, a willingness in taking on new assignments in various locations across the country, likely to involve frequent travel and extended work hours/weeks as needed.
- New hotel opening and transition experience are preferred.
- Microsoft Word, Excel, Outlook, as well as Hilton and/or Marriott property management systems required.
- Food & beverage experience preferred.
- Physical capabilities essential to the role: Frequently driving, walking indoors, outdoors, up and down stairs, standing, sitting, bending, stooping, twisting, reaching lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 25 lbs. Must be able to be on your feet for long periods of time
- Leadership Skills: Ability to work independently/individually as well as team; hands-on management approach; strong communication, listening, speaking and retention; strong written communication skill, focused on superior guest service
- Strong financial management, analysis and reporting.
